Customer Support

Our customer service team can assist with product inquiries, order questions, shipping and tracking, returns and exchanges, payment concerns, privacy requests, and other store-related matters.

When contacting us about an existing purchase, please provide your order number whenever possible. This helps us locate your order and respond more efficiently.

For your protection, please never send complete credit or debit card numbers, security codes, passwords, or other sensitive payment credentials through email or telephone.

Service Hours

Customer support is available during the following hours:

Monday–Friday
9:00 AM–5:00 PM
America/New_York

Requests received outside these hours will normally be handled during the next available customer service period.

Returns and Exchanges

If you would like to return or exchange an item, please contact us before shipping anything back.

Do not use our business address as a return destination unless our team has specifically instructed you to do so. For approved eligible returns, we may provide a prepaid return label or another return method at no additional cost, in accordance with the terms of our Refund Policy.

Please consult our Refund Policy for the full requirements and procedures relating to returns, exchanges, cancellations, and refunds.

Contact Details

Brand: Niagara Sleep
Business Name: Niagara Sleep
Website: niagarasleepxx.shop
Email: support@niagarasleepxx.shop
Phone: +1 (716) 265 8837

Business & Return Address:
4785 Transit Rd
Buffalo, NY 14221
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/New_York

How Can We Assist?

You are welcome to contact us about:

Product details and questions

Order status and order information

Shipping, tracking, and delivery

Payment or checkout problems

Requests to cancel an order

Returns and exchanges

Refund status and assistance

Products that arrive damaged, defective, incorrect, or incomplete

Privacy and personal-information requests

Other general customer service matters

We aim to provide practical and clear assistance during our regular customer service hours.