30-Day Returns and Exchanges
We provide a 30-day return and exchange window for qualifying purchases. The 30-day period begins on the date your order is delivered. If you change your mind about an eligible item, you may request a return during this period without having to give a particular reason.
Please reach out to us and receive return instructions before sending any product back.
How to Request a Return
For return, exchange, or refund assistance, contact us at support@niagarasleepxx.shop or +1 (716) 265 8837.
Once your request has been reviewed and approved, we will provide the applicable return instructions. When required under this policy, we may issue a prepaid return label or arrange another return method at no additional shipping charge.
For approved eligible change-of-mind returns and exchanges, we cover the applicable return shipping expense. We also cover return shipping when an item is confirmed to have arrived:
Damaged
Defective
Missing components
Different from the item ordered
Do not ship a return to our business address or any other location until we have provided specific return instructions. Unauthorized returns may be refused or may take longer to process.
Condition of Returned Items
Items should be returned in a safe and reasonable condition, together with their original packaging, accessories, components, and other included materials whenever reasonably possible.
You may examine a product as you would normally examine it in a physical retail store. However, if the item is damaged through handling that exceeds what is reasonably necessary for inspection, you may be responsible for the resulting loss.
Nothing in this policy is intended to remove or restrict consumer rights or remedies that cannot legally be excluded.
Products Not Eligible for Change-of-Mind Returns
Unless required otherwise by applicable law, discretionary change-of-mind returns generally do not apply to:
Personalized or specially made bedding products
Clearance or Final Sale merchandise
Gift cards
Opened intimate, personal-care, or hygiene-sensitive products
These exclusions do not affect your rights when a product is defective, damaged, incorrect, incomplete, or when applicable law provides another remedy.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incomplete, or does not match what you purchased, please contact us as soon as reasonably possible.
Include your order details and, when useful, photographs or other information that allows us to understand and assess the problem.
After confirming a product or fulfillment issue, we will determine an appropriate solution. Depending on the circumstances, this may include a replacement, exchange, or refund. We will cover applicable return shipping expenses associated with confirmed product or fulfillment problems.
Exchanges
For an approved exchange, we will arrange the replacement once the returned item has been received and evaluated, subject to availability.
If the requested replacement is no longer available, we may instead issue an appropriate refund or offer another reasonable resolution.
Refund Processing
Once an authorized return reaches us, the item will be reviewed to determine whether it meets the applicable refund requirements.
If the return is approved, the refund will be sent to the original payment method used for the purchase.
After we issue the refund, your bank, card issuer, or payment service may need additional time to post the funds to your account. Please generally allow 5–10 business days from the date the refund is issued for the credit to appear. Processing times can vary between financial institutions and payment providers.
Return Address
Do not send merchandise to the address below unless our customer service team has specifically authorized you to use it for your return.
Authorized Business & Return Address:
4785 Transit Rd
Buffalo, NY 14221
United States
Return instructions will be provided for your specific order before you send any item back.
Contact Information
For questions concerning returns, exchanges, or refunds, please contact us using the information below.
Brand: Niagara Sleep
Business Name: Niagara Sleep
Website: niagarasleepxx.shop
Email: support@niagarasleepxx.shop
Phone: +1 (716) 265 8837
Business & Return Address:
4785 Transit Rd
Buffalo, NY 14221
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/New_York.