U.S. Delivery Coverage
We currently provide delivery only to valid, serviceable addresses located within the United States.
Standard shipping is free for all U.S. orders, and there is no minimum order value required to qualify.
At this time, standard delivery is not available for destinations outside the United States.
Order Handling and Processing
Most orders are prepared for shipment within 1–2 business days after the order is placed. Business days exclude weekends and U.S. federal holidays.
During periods of unusually high order activity, or when circumstances outside our reasonable control occur, processing may require additional time.
Estimated Standard Delivery
Once your order has completed processing and has been transferred to the shipping carrier, standard transit generally takes approximately 4–6 business days.
Combining normal processing and carrier transit, the expected overall delivery timeframe is approximately 5–8 business days.
These timeframes are estimates only and should not be considered guaranteed delivery dates. Delays may occur because of carrier interruptions, severe weather, seasonal shipping volume, incorrect address information, or other events beyond our reasonable control.
Shipment Tracking
A tracking number is provided for each shipped order.
Once your order leaves our facility, tracking information will be sent to the email address or other contact details entered during checkout.
Please note that a tracking number may not display movement immediately. The carrier may need additional time to receive, scan, and register the package in its tracking system.
Delivery Address Requirements
Please make sure your shipping information is complete and accurate before submitting your order.
If you discover an address error, contact us promptly. We will make reasonable efforts to update the address before the package is shipped, but we cannot guarantee that a change will be possible after fulfillment or processing has started.
When an incomplete or incorrect address results in a delivery issue, the available solution will depend on the specific circumstances and the carrier's requirements.
Shipping Delays and Delivery Issues
If your tracking information indicates a delay, delivery exception, or another shipping problem, please contact us and provide your order number and tracking details. We will review the situation and, when appropriate, coordinate with the carrier regarding the available next steps.
If tracking indicates that a package has been delivered but you cannot find it, please first check around the delivery area and, where applicable, ask household members, building staff, property management, or other relevant parties whether the package was received.
For orders that arrive damaged, defective, incomplete, or different from what was ordered, please contact us as soon as reasonably possible. Such matters are handled under our Refund Policy.
Return Shipping
Free standard delivery for outbound orders does not change the return and exchange rights described in our Refund Policy.
For an approved eligible change-of-mind return or exchange, we will provide a prepaid return label or another approved return method without charging additional return shipping costs.
We also pay the applicable return shipping costs for confirmed orders that are damaged, defective, incorrect, or incomplete.
Please contact us before returning any item so we can provide the correct return instructions.
Contact Information
For assistance with shipping, tracking, delivery concerns, address updates, or other order-related matters, please contact us:
Brand: Niagara Sleep
Business Name: Niagara Sleep
Website: niagarasleepxx.shop
Email: support@niagarasleepxx.shop
Phone: +1 (716) 265 8837
Business & Return Address:
4785 Transit Rd
Buffalo, NY 14221
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/New_York.